These Terms and Conditions set out the basis on which you visit and use this website (Rimoco.co.uk) and Rimoco.

Please read these terms & conditions carefully as they contain important information and your use of this website will be subject to these terms and conditions. This includes any important hyperlinked sections, for example our Disclaimer and our Privacy and Cookies Policy.

1. Definitions

The Client: The company or individual requesting the services of Rimoco.

Rimoco: Our company.

2. General

Rimoco will only ever carry out work where either a purchase order is provided or instructions are specifically confirmed in writing and will only carry out work for clients who are aged 18 years or above. Quotations are available on request.

Rimoco will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the Client or any of the Clients appointed agents or due to the unavailability of the site, its servers, software or any material provided by its own agents.

Whilst every endeavour is made to ensure that the website or application and any scripts or programs produced are free of errors, Rimoco cannot accept responsibility for any losses incurred due to malfunction.

The web server, website or application, graphics and programming code remain the property of Rimoco until all outstanding accounts of the Client are paid in full. Rimoco reserve the right to delay the publishing or provision of any design, files, hosting or service until accounts are paid in full.

Any scripts, applications or software, unless specifically agreed, written by Rimoco remain the copyright of Rimoco Ltd and may only be commercially reproduced or resold with its permission.

3. Design, development and testing

Where sites or applications are developed on servers not provided by Rimoco Ltd, the Client is expected to provide or acquire any information, additional software, support or co-operation pertaining to the server required in order for the application to be developed correctly. Where large applications are to be developed, it is the responsibility of the Client to provide a suitable testing environment which is 100% identical to the final production environment.

The Client agrees to make available to Rimoco, as soon as reasonably possible, all materials required to complete the site or application to the standard of the brief and within any deadline agreed.

Rimoco will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Rimoco cannot take responsibility for any copyright infringements caused by materials submitted by the Client and reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

The Client is expected to fully test any website, application or programming relating to their business developed by Rimoco before it is made available for use. Where “bugs”, errors or other issues are found after sign off by the Client, Rimoco will endeavour (but is not obliged) to correct these issues to meet the standards of function outlined in the brief and advise of any additional costs in order to achieve this.

Rimoco cannot take responsibility for any losses incurred by the use of any software created for the Client. Whilst every care is taken to ensure products are problem free and accurate, the ultimate responsibility lies with the Client in ensuring that all software is functioning correctly before use.

Any scripts, applications or software (unless specifically agreed) written by Rimoco remain the copyright of Rimoco Ltd and may only be commercially reproduced or resold with its permission.

4. Compatibility

Rimoco will attempt to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with current versions of Internet Explorer, Firefox, Safari and Chrome and to a functional level, where possible, with older versions. Rimoco can offer no guarantees of correct function with all browser software. Sites will be tested during development on up to date versions of both PC/Windows and Mac OS browsers. Sometimes Clients may have non-standard software installed on their computer (including but not limited to browser plugins, spam filters, popup or advert blockers, virus or trojan software, firewalls), non-standard settings or hardware issues which are beyond the control of Rimoco. In the event of problems, it falls to the Client to ensure that their computer systems are capable of displaying and working with hosting, email and websites.

5. Website hosting

Whilst Rimoco Ltd offers hosting of websites, no guarantees can be made as to the availability of this service and Rimoco cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service.

Rimoco reserve the right to refuse to handle material which we deem offensive, illegal or in any way controversial, and also to terminate the hosting service should the necessity arise.

All fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, Rimoco will, with immediate effect, cancel said service and any data held by said service will be removed. If a cancelled service is to be reinstated at the Client’s request, a setup fee will be payable before any such reinstatement and any data lost as a result of the cancellation may not necessarily be restored.

6. Website maintenance

Where Rimoco undertakes to update and/or maintain the Client’s website, the Client is expected to fully specify the work required and provide all information necessary for the task. They will then be provided with a quotation for the work (if required) and work can begin only when the quote is signed off by the Client (and a purchase order raised, if that is the Client’s procedure). Once the work has been completed and has been signed off by the Client, an invoice will be issued for the task at the end of the calendar month during which the task is completed.

7. Payment of accounts

A deposit in the sum of 25% of the agreed quote will be required from a new Client before any work is carried out. All deposits are non-refundable. In all cases, website hosting fees and any costs incurred by Rimoco on behalf of the Client are payable in advance and are non-refundable.

It is the policy of Rimoco Ltd that all accounts for work carried out by Rimoco Ltd (or its affiliates) are required to be paid in full, no later than 30 days from the date of the invoice, unless by prior arrangement with Rimoco. If accounts are not settled or Rimoco have not been contacted regarding the delay, access to the related website will be restricted or denied. Fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, Rimoco will immediately cancel said service and any data held by said service may be removed. If a cancelled service is to be reinstated at the Client’s request, a setup fee will be payable before any reinstatement takes place and any data lost as a result of the cancellation may not be restored.

In accordance with the Late Payment of Commercial Debts Act 1998 interest will be charged on all payments received outside of payment terms at the rate of 3% per month or part of month. In case collection proves necessary, the client agrees to pay all fees (including all legal fees and court costs) incurred by that process.

Rimoco requires full payment before the release of files, design, domain names or hosting services.

8. How much will my project cost?

Rimoco will provide you with a written quotation on request for any work required. On requesting a quote, please provide as much detail as possible so that a clear indication of what is required is given. Once a quote for work has been signed off by the Client, any changes to the brief will be carried out at the discretion of Rimoco Ltd who reserves the right to amend the quoted sum accordingly. All quotes will remain valid for a period of 30 days from the date of the quote.

We may update our terms and conditions from time to time, so would advise that you check it each time you visit the website.

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